Centre for Assessment: becoming a customer service excellence champion workshop

Customer Service Excellence is a practical tool that drives customer focused change within organisations. It aims to bring professional high level customer service concepts into common practice whilst building a picture of your organisation and how focused it truly is.

The Customer Service Excellence Champions role is pivotal in ensuring organisations are well on the way to gaining accreditation with the CSE standard. The aim of this training is to build capacity within organisations whilst leading and implementing further work in raising awareness of CSE and the requirements of the standard. This can be used to positively drive improvements in the services delivered.

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Event Details

Date:27 October 2016
Time:9:00am - 4:00pm
Location:Warren Bruce Court
Warren Bruce Road
M17 1LB
Price:£295 + VAT