Medium-sized law firms are increasingly turning one-off instructions into enduring partnerships. This article explores practical retention strategies for customers and shows how firms can build trust, improve engagement, and encourage customer loyalty in a competitive market.

Before diving into the themes of 2025, it’s worth celebrating two milestones that meant a lot to us this year. We shared 50 pieces of content on LSN, everything from case studies and articles to insights, resources and tools for legal marketers.

Today, we’re thrilled to welcome Ben Hockema, founder and lead financial advisor at Illuminate Wealth Management. Ben works closely with entrepreneurs and small business owners—especially law firm leaders—to help them achieve financial clarity, sustainable profitability, and long-term growth.

In this episode of Studio A, Will Ayers welcomes back Cody Walker, Vice President of Cloud Development at Aderant, for a conversation on how to approach AI adoption with clarity and efficiency.

Law firm leaders readily invest millions in talent, lateral growth, and new markets. But CRM investment? That’s where the hesitation creeps in. Not because firms doubt technology, but because traditional CRMs fail to deliver for legal.

New capabilities enable firms, clients, and their cross-functional partners to collaborate within Harvey without compromising confidentiality or process integrity.

An AML Independent Audit isn’t just a regulatory requirement under Regulation 21 — it’s a strategic opportunity. When done well, it can strengthen your firm’s compliance framework, uncover gaps, and even support future growth plans. Treating it as more than a tick-box exercise can deliver real business value.

This episode explores how Sarah and other forward-thinking leaders are reshaping the general counsel role, blending legal insight with business acumen to meet the challenges of today’s market.

A resilient and adaptive culture is now essential for mid-sized law firms. This article explores how leaders can turn uncertainty into an advantage, strengthening collaboration, resilience and, ultimately, how to build trust with customers in a shifting market.

Members of the Legal Software Suppliers Association (LSSA) met in London to discuss the fast-moving future of legal technology and to share their predictions for how AI will shape the sector in 2026.

Sysero finally got into AI at the start of 2025 after a number of clients and prospects asked about our AI strategy so we decided we should investigate. Admittedly this was a little late to the party considering law firms have been buying AI-type systems since the early 2000’s.

In today’s legal world, time is money—and legal professionals are losing too much of it. With nearly four hours a week spent toggling between applications (as many as 1,200 times a day), law firms are facing serious inefficiencies that impact performance, profitability, and client satisfaction. 

Securely access and use your NetDocuments files directly in Harvey without changing how your organization manages its knowledge.