Human Resources

Human Resources

Intelligent Office Transcription Services (IOTS) started working with Bircham Dyson Bell (BDB) in February 2015.

Keen to maximise the value of its central London location, the firm decided to migrate its document production work to IOTS’ secure shared service centres in Scotland and reduce the amount of office space required for onsite support services.

Results achieved

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The last wave?

LPM magazine polled its audience on what they're doing to cut paper from their internal processes – and how they're working more digitally, and what the drivers and benefits are for that business transformation.

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What did we find?

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The unlearning curve.

As 16-hours mandatory CPD training winds up ahead of the 1 November 2016 deadline, we look at how firms are adapting to the new requirements, find out what early adopters are doing – and whether SME firms are ready to develop the right skills at their businesses. School's out.

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On Thursday 24 September 2015, Balance Recruitment invited clients and candidates from a host of leading UK and international law firms for an informal drinks party to celebrate another successful year.

Now in its 7th year, Balance laid on another annual drinks event to thank their key clients and candidates for their continued business and support. Balance also took this opportunity to invite along suppliers who’ve played an important part in the development and growth of the company.  

With more than 40 top 100 law firms among our clients, and relationships stretching back 15 years, we’ve developed in-depth knowledge of how to deliver exceptional client experience to professional services firms. 

We have refined the delivery of exceptional calls over the past quarter of a century. Behavioural understanding has informed the four principles on which we base every call.

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The hype around cloud computing has been tremendous. It’s also proven to be justified. In fact, most organisations are already operating with some element of a cloud service as part of their IT infrastructure. While on- premise software becomes obsolete and hybrid solutions fall short, cloud applications enable new ways of delivering innovative solutions. These solutions are practical, and they are easy to use and manage.

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BigHand, a leading technology company, has been selected by DAC Beachcroft as the supplier to replace their existing voice solution. Over the next three years, the firm will roll out BigHand’s Digital Dictation and Speech Recognition technology to 2,200 members of staff.

Latest data from telephone answering specialist Moneypenny has revealed a drop in conveyancing calls in the first full week back to the normal routine following a call spike during the school holidays.

Conveyancing calls handled by Moneypenny’s legal receptionists were up on average by 16.21% during the six week period from July 20 to August 28, as compared to the week commencing September 7, which saw families up and down the country return to the school run and business as usual.

Navigating change.

Outside expertise is firming up legal business, and experience doesn't come much more varied than Mark Day's, the new CEO of Verisona Law. This month we look at the changes affecting legal, within and without – and the people making them.

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