The problem with data, according to Quiss Technology

Without accurate data all you have is opinion. The problem with data is that it is everywhere and nowhere. While most businesses recognise its growing importance and real value, knowing what data is important and how it can be used to shape future strategies is crucial. What is now needed are analytics tools that deliver […]

The Hearing, episode seven – A legal podcast featuring Tory MP Ken Clarke

In this episode, Tory MP Ken Clarke reveals why he has occasionally dressed up in women’s underwear. The former Lord Chancellor and current Father of the House of Commons also tells Kevin what he thinks of his new-found fans – drawn by his outspoken views on Brexit. This episode won’t disappoint.  The pair also discuss: […]

The Hearing, episode six – A legal podcast from Thomson Reuters featuring Yasmin Sheikh

In this episode, Kevin is joined by Yasmin Sheikh. Yasmin is the founder of Diverse Matters, vice-chair of the Law Society’s Lawyers with Disabilities Division, consultant, coach, actress, comedian and TEDx speaker.  During their conversation, Yasmin talks about her experience of being thrown into the world of disability overnight and the daily challenges she faces. […]

Sturdy systems: Why stability and responsiveness are central to great client service

It’s no question that the SME legal market, and wider legal market in general, is being hit with disruption and challenges – from client demands to demands from staff for improved legal services and means of delivery. Among all of that, law firms need to do more than just win the hearts of clients in […]

The status quo paradox: Aderant on why firms implementing change shouldn’t relax into complacency

The 2018 Aderant Business of law and legal technology survey finds that over half (57%) of business services roles feel “better” – some “much better” – about their law firms than they did just 12 months earlier. It’s undisputed good news – especially as just 36% said the same back in 2017. However, firms that […]

Clause for thought: How iManage RAVN is helping to build smarter businesses

We regularly hear that law firms are adjusting their strategies to offer clients more efficient and higher-value legal services. But it’s worth remembering that many of those organisations are under the same pressure to improve the experience of their own client base. Horia Selegean, head of revenue and margin assurance at BT, says: “As consumer […]

Growing smarter: Converge TS on driving company growth

After four years with Thomson Reuters Elite, Peter Gill (its ex-head of sales, EMEA), has joined legal-focused cloud provider Converge Technology Specialists (Converge TS). Its first chief commercial officer, he says the opportunity to add value to a business just beginning a new chapter in its growth story was impossible to turn down. At the […]

The Hearing, part five – A legal podcast from Thomson Reuters

In episode 5 of The Hearing podcast Kevin Poulter is joined by Sir Rupert Jackson, Barrister, Lord Justice of Appeal and legal reformer. As well as his infamous reform of civil litigation costs, Rupert has authored some of the industry’s leading texts during his 50 year career. Now, back at the bar, he talks through […]

Outsourcing your cashiering: Tips from Quill

Once you’ve decided to outsource your legal cashiering, any supplier will do, right? After all, the way these outsourcing providers manage your accounts and support your business is the same, isn’t it? Surely the only difference will be the price you pay for the service, won’t it? The answer to these conundrums is a resounding […]

Cliff Notes to five Business of Law surveys for busy law firm professionals

Article by Kate Pizzi, Client experience team Surveys are a means to get perspective at scale. The idea is straightforward: ten perspectives on a topic are better than one, and a hundred perspectives are better than ten. Of course, we shouldn’t discount qualitative research, interviews and anecdotes. These usually provide important context. Still, it’s the […]