How do you know if your admin support services are delivering?

One of the questions we are asked before a firm elects to outsource is, “once we are working with you, how can we monitor the value you actually deliver to us?”, and at a more tactical level “how will we know you are meeting agreed service levels?” How we demonstrate this is partly dependent on […]

Three steps ahead: leading law firm invests in multiple BigHand solutions

Muckle LLP targets strategic shift towards true operational excellence Award-winning national law firm, Muckle LLP has invested extensively in BigHand’s portfolio of technology solutions as part of a strategic shift towards an operationally optimised support function and a culture of true financial control. The firm has chosen to invest in three of BigHand’s solutions; BigHand […]

The SRA’s review of the residential conveyancing market – our opinion

At the beginning of April 2019, the Solicitors Regulation Authority (SRA) published its 72 page thematic report into the residential conveyancing market, which our team of experts have reviewed.  Here at Miller, we have particular interest in the risk management and best practice points included in the report by the SRA, and as a result, […]

Proclaim software earns long-term loyalty from QualitySolicitors Lockings

Proclaim’s evolution has led to long-term loyalty from QualitySolicitors Lockings QualitySolicitors Lockings is part of a national network of law firms dedicated to customer service excellence. Covering Hull, Beverley, Hessle, Hedon and the surrounding areas, Lockings offers a range of legal services to both individuals and businesses, from Conveyancing and Wills through to Employment and […]

Converge TS announces strategic partnership with iManage to provide specialist guidance to law firms in leveraging iManage cloud

Converge TS, the cloud and managed IT provider for law firms, has today announced a strategic partnership with iManage, the company dedicated to transforming how professionals work. The partnership is designed to offer significant added value to iManage’s client base by providing access to specialist IT guidance from the UK’s only dedicated cloud provider to […]

Intapp survey reveals lawyer attitudes toward technology

Hundreds of lawyers from US and UK firms weigh in on AI, industry-specific software, and other trends. Intapp, a leading provider of business applications for professional services firms, today announced the results of a survey designed to look at the dynamics that make for a successful law firm and lawyer. Despite growing awareness of the […]

LexisNexis launches InterAction® for Office 365®

Delivered through an innovative hybrid cloud technology model, InterAction for Office 365 ushers in a new era of embedded CRM to instantly empower professionals and maximise client & relationship data LexisNexis® InterAction®, a leading client relationship management (CRM) solution purpose-built for legal and professional services, today launched InterAction® for Office 365®, an advanced, high-performing application […]

iManage RAVN appoints Alex Smith as global product management lead

iManage, the company dedicated to transforming how professionals work, today announced that experienced product development expert, Alex Smith, is joining the company as Global Product Management Lead for iManage RAVN. Working with highly experienced teams of lawyers and technology experts, Smith will drive the vision and roadmap for the product from the client and market […]

Intapp announces acquisition of gwabbit

Leading provider of relationship intelligence for professional services firms expands Intapp’s AI-powered industry cloud for professional & financial services Intapp, a leader in cloud solutions for the global  professional and financial services industry, today announced the acquisition of gwabbit, the market leader in enterprise relationship management (ERM), relationship intelligence and data quality management (DQM) for professional […]

Wilson Allen and ObjectiveManager form services partnership to bring alignment to client life cycle strategy and execution

Wilson Allen, a leading provider of software and services that help professional services organizations improve business performance, and ObjectiveManager, developer of goal-setting software that transforms how firms approach growth strategies, have entered into a services agreement. Wilson Allen is helping firms integrate ObjectiveManager software within their broad application ecosystem. By integrating data points across the […]