Manchester

ISO 9001: 2015 has now been published. Centre for Assessment is here to ensure your transition from the 2008 version of the Standard to the 2015 version is as seamless and smooth as possible.

All Certified organisations will have until 30th September 2018 to transition to the 2015 version of the Standard, and although not mandatory, Centre for Assessment encourages a swift or early transition.

Workshop Objectives

On completion of the course, delegates will be able to:

ISO 14001 is the most widely used environmental management standard globally. The new, 2015 version of the standard has many significant changes that include requiring organisations to show greater commitment from top management; taking a life-cycle approach; and better utilising risk based thinking.

Are you looking to gain new clients? Improve customer satisfaction? Exceed expectations? This 2-hour seminar is aimed at partners and solicitors looking to develop their client base and go beyond meeting client expectations. The guest speakers are customer service excellence assessor, Mick Lynch and legal marketing specialist, Paul Coombes. 

Customer Service Excellence is a practical tool that drives customer focused change within organisations. It aims to bring professional high level customer service concepts into common practice whilst building a picture of your organisation and how focused it truly is.

This valuing people management system follows the structure of both ISO and British Standards (BS). The standard has been developed by experts from industry bodies, employers and unions to provide a framework for organisations to value people, monitor and improve performance, for the mutual benefit of all parties.

Introduction

This Valuing People Management System follows the structure of both ISO & British Standards (BS). The standard has been developed by experts from industry bodies, employers and unions to provide a framework for organisations to value people, monitor and improve performance, for the mutual benefit of all parties.

Introduction

ISO 9001 is an internationally recognised Standard that demonstrates a commitment to quality and customer satisfaction, as well as a drive for continuous improvement.

Supporting organisations with Quality Management, working with ISO 9001 and achieving compliance acknowledges that your organisation manages its key processes in a consistent manner.

This one day workshop will equip delegates with the knowledge and skills to competently audit their internal quality management system as required by ISO9001:2000 or ISO 9001:2008.

ISO 9001: 2015 has now been published. Centre for Assessment is here to ensure your transition from the 2008 version of the Standard to the 2015 version is as seamless and smooth as possible.

All Certified organisations will have until 30th September 2018 to transition to the 2015 version of the Standard, and although not mandatory, Centre for Assessment encourages a swift or early transition.

Workshop Objectives:

On completion of the course, delegates will be able to:

Are you ready for the SRA's New Regime? This practical and interactive course will explore the new regime introduced by the SRA to replace the previous CPD requirements for solicitors this year.

The course will explore what it all means in practical terms and how firms and their solicitors can ensure that they have arrangements in place to meet the SRA’s requirements.

What you will learn

In the current economic climate we can all see the need to differentiate ourselves from our competitors with the quality of our service. Customer Service Excellence is a truly unique improvement tool designed to make you look deeply into your organisation and explore areas of internal and external service, defining and meeting customer needs.

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