Manchester

To increase profits in such a competitive market, busy law firms must maximise efficiencies when processing conveyancing work and generate new business wherever possible.

With effective methods put in place to convert incoming enquiries into new business and the increasing use of cloud-based software hastening the conveyancing process, law firms can generate greater profits. In addition, removing any reliance on panel managers and preventing loss of revenue in resulting commission.

Customer Service Excellence is a practical tool that drives customer focused change within organisations. It aims to bring professional high level customer service concepts into common practice whilst building a picture of your organisation and how focused it truly is.

ISO 9001 is an internationally recognised Standard that demonstrates a commitment to quality and customer satisfaction, as well as a drive for continuous improvement.

ISO 9001: 2015 has now been published. Centre for Assessment is here to ensure your transition from the 2008 version of the Standard to the 2015 version is as seamless and smooth as possible.

All Certified organisations will have until 30th September 2018 to transition to the 2015 version of the Standard, and although not mandatory, Centre for Assessment encourages a swift or early transition.

ISO 14001 is the most widely used Environmental Management standard globally. The new, 2015 version of the standard has many significant changes that include requiring organisations to show greater commitment from top management; taking a life-cycle approach; and better utilising risk based thinking.

This 1 day course will provide an overview of the new requirements, helping delegates to successfully implement the required changes in their own organisation and transition to the new standard.

ISO 9001 is an internationally recognised Standard that demonstrates a commitment to quality and customer satisfaction, as well as a drive for continuous improvement.

Supporting organisations with Quality Management, working with ISO 9001 and achieving compliance acknowledges that your organisation manages its key processes in a consistent manner.

This one day workshop will equip delegates with the knowledge and skills to competently audit their internal quality management system as required by ISO 9001:2008 or ISO 9001:2015.

As an IEMA Registered Training Centre, Centre for Assessment is certified to deliver the IEMA Making the Transition to ISO 14001:2015 one day course

Overview

ISO 14001 is the most widely used Environmental Management standard globally. The new, 2015 version of the standard has many significant changes that include requiring organisations to show greater commitment from top management; taking a life-cycle approach; and better utilising risk based thinking.

ISO 9001: 2015 has now been published. Centre for Assessment is here to ensure your transition from the 2008 version of the Standard to the 2015 version is as seamless and smooth as possible.

All Certified organisations will have until 30th September 2018 to transition to the 2015 version of the Standard, and although not mandatory, Centre for Assessment encourages a swift or early transition.

ISO 9001 is an internationally recognised Standard that demonstrates a commitment to quality and customer satisfaction, as well as a drive for continuous improvement.

Supporting organisations with quality management, working with ISO 9001 and achieving compliance acknowledges that your organisation manages its key processes in a consistent manner.

This one day workshop will equip delegates with the knowledge and skills to competently audit their internal quality management system as required by ISO 9001:2008 or ISO 9001:2015.

Can't make the 10.30AM session? Don't worry, there is another session in the afternoon – 2:00PM to 4:00PM. Click here to register you interest

BS 76000: 2015 Valuing People Management System follows the structure of both ISO & British Standards (BS) and has been developed by industry bodies, employers and unions including:

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