Corporate events

There will be an opportunity for networking at the end of the session and to meet the staff from our office who will be available to answer any specific questions.

The event will be of interest to directors, partners and practising solicitors.

Following your positive feedback from last year, we are proud to announce that Content Day UK will once again be a two-day event including the very popular Gala Dinner. We hope you will join us for this dinner in the evening between the two conference days for an inspirational guest speaker and a valuable networking opportunity with fellow professionals.

As a large community striving to provide value, efficiency, and innovation through ECM we are, collectively—OpenText, our partners and you—using our experience to shape the future. This is a matchless opportunity to hear important product news, network with other organisations, discuss challenges and opportunities, and meet Open Text partners who may already have answers to your business needs.

09.00 Registration and coffee

09.30 Chair’s welcome
Norman Green, COO, The Conservative Party & former COO, Herbert Smith 

09.40 The changing shape of law firms
• Legal market trends, analysis and pressures 
• Responses to alternative business models, changing partnership structures and capital
• Consolidation in the legal market; what consequence will it have on those who choose not to merge, or those who merge for defensive reasons? Will firms need to merge to survive?
• How will firms need to change the way they operate; what does the law firm of the future look like?
Tony Williams, Principal, Jomati Consultants 
John Pickering, Group Chief Executive, Irwin Mitchell 
Andrew Manning, Chief Executive, Bevan Brittan 
Patrick Lynch, Chief Operating Officer, Kinstellar 
Moderator: Norman Green, COO, The Conservative Party & former COO, Herbert Smith 

10.50 The role of professional managers in a changing legal world
• The rise of professional managers in law firms; examining the different roles, how are they evolving, what will they look like in the next 5-10 years?
• Managing the evolution of your role; how can you prepare for it, how can you demonstrate value, what’s your career path in the new world?
• Professionalisation of law firms; running practices as businesses
• Your role in a changing world; helping your firm to make the transition 
Peter Griffith, Global Chief Operating Officer, Salans 
Tim Salmon, Chief Operating Officer, McGrigors 
Martin Lewis, Chief Operating Officer – UK, CB Richard Ellis 
Moderator: Norman Green, COO, The Conservative Party & former COO, Herbert Smith 

11.30 Coffee

Delegates may choose to attend one of the following two streams

11.50 - STREAM 1
Reengineering the delivery of legal services to meet increasing client expectations; how can you deliver the same or better service at less cost?
How does the delivery of legal services need to change? What’s the right approach? What’s your role in this?

Disaggregating, reengineering and outsourcing legal work
• What are the trends? What are the experiences of those who have outsourced legal work? What is the strategic reasoning behind the decisions?
• Managing the delivery and operation of LPO
• What are the resourcing implications of LPO? How do we develop our stars of the future if we don’t need as many young lawyers?
• How will the new regulatory regime affect LPO? 
• How can firms better utilise outsourcing opportunities in the delivery of legal work?
Stephen Allen, Director - The Managed Legal Service, Berwin Leighton Paisner 
Philip Learmont, CEO New Street Solutions (NSS) 
Brian Henderson, Global Head of Legal Sourcing, Linklaters 
Moderator: Chris Bull, Principal, Edge International & former COO, Osborne Clarke 

11.50 - STREAM 2
Managing the reality of the new SRA handbook
Interactive workshop
• Managing the new code of conduct and the changes and implications for the business
• Complying with outcomes-focused regulation 
• Identifying, managing and mitigating risk
• COLP and COFA
• Alternative business structures
Rachel Dobson, Operations Partner, Pannone 
Pat Archbold, Head of Risk Practice Group, IntApp 

13.20 Lunch

Delegates may choose to attend one of the following two streams

14.20 - STREAM 1
How should business services be structured to support the practice and reflect the changing nature of legal services delivery?
How does support need to change as lawyers look to deliver their services in a different way? Is there a “right” model for providing support? How can support assist front line services in driving innovation and generating change? What’s your role in this?

Driving efficiency across business services through sourcing and process reengineering
• Why have some firms decided to outsource functions or processes and others have decided not to? What’s the strategic reasoning behind the decisions?
• What are the resourcing implications? Finding the right balance between retaining talent and sourcing
• What are the other practical considerations?
• How will the new regulatory regime affect BPO? 
• How can firms better utilise outsourcing opportunities in the delivery of business services? 
Andrew Brammer, Support Services Centre Head, Allen & Overy 
Barbara Mendler, Managing Director Strategic Projects and Operations, CMS Cameron McKenna 
David Padwick, Partner, PricewaterhouseCoopers 
Moderator: David Crookston, former Chief Operating Officer, DLA Piper 

14.20 - STREAM 2
Managing the downward pressure on fees
• How are clients pushing for changes to fee arrangements?
• What are the trends and which are the best models?
• What does it take to deliver alternative fee arrangements and remain profitable?
• How do you package up the price of the job and what is the level of the price?
• What’s the future of AFAs and the impact on the legal market?
Darren Mitchell, Chief Operating Officer – Continental Europe, Hogan Lovells 
Chris Howe, Commercial Director, Addleshaw Goddard 
Moderator: Ian Dinwiddie, Managing Director, Dinwiddie Consulting & former President, Hildebrandt Baker Robbins 

15.50 Coffee

Delegates may choose to attend one of the following two streams

16.10 STREAM 1
Managing the constant pressure on costs
• What are the right strategies for cost reduction and how can you continue to manage costs and retain a sustainable organisation going forward?
• Alternative mechanisms for reducing cost - what are they and what are people doing? E.g. organisational design, IT infrastructure, process improvement, project prioritisation/management, flexible working, staffing and changes in support structures etc.
Kevin Mortell, Group Chief Operating Officer, Norton Rose 
John Drake, Chief Operating Officer, London, Bird & Bird 
Margaret Mannell, Director of Administration, Morrison & Foerster 

16.10 - STREAM 2
Managing talent in professional service firms
• Attracting and retaining appropriate talent in a manner that’s financially sustainable and which enables you to compete with other firms
• On the support side, how do you grow and develop your people and ensure they feel valued, motivated, engaged and rewarded, particularly as professional development expectations grow as firms become more corporate?
• On the fee earning side, how do you find appropriate lawyers, develop them, motivate them, engage and reward them to ensure they stay? 
• Managing diversity, particularly female talent retention 
• How will firms need to adjust to meet the needs of the next generation?
Matthew Doyle, General Manager, Latham & Watkins 
Fiona Radford Parker, COO, Global Corporate Practice, Clifford Chance 
Axel Koelsch, Chief Operating Officer, DACEE, Freshfields Bruckhaus Deringer 

17.30 LSN Networking Drinks 
Don’t miss this unique opportunity to network and share experiences with your peers

Chief Operating Officers
Business Managers (responsible for practice groups, regions or offices)
Directors of Administration 

Other relevant job titles include:

Chief Executives
Chief Financial Officers
Business Services Directors
Commercial Directors
Practice Directors
General Managers
Directors of Operations

Andrew Brammer, Support Services Centre Head, Allen & Overy 
Andrew heads Allen & Overy’s Support Service Centre in Belfast, Northern Ireland, providing human resources, IT , marketing, library facilities and document production to the firm. 

Andrew Manning, Chief Executive, Bevan Brittan 
Andrew is responsible for both day to day operations and long term strategy and was previously COO before being appointed CEO in 2008. Under Andrew’s helm, Bevan Brittan has changed dramatically over the last four years as Andrew applies his wealth of experience in managing change having worked in a variety of management and consultancy roles.

Axel Koelsch, Chief Operating Officer, DACEE, Freshfields Bruckhaus Deringer 
Prior to joining Freshfields, Axel was Chief Operating Officer for Continental Europe at Hogan Lovells, Chief Operating Officer at Linklaters Germany and a consultant at McKinsey & Co so has a wealth of experience in managing talent across a number of magic circle firms.

Barbara Mendler, Managing Director Special Projects and Operations, CMS Cameron McKenna 
Barbara oversees on behalf of CMS the provision of services by Integreon based in London, Bristol and India for human resources, IT services, knowledge, document production, finance, procurement and facilities.

Brian Henderson, Global Head of Legal Sourcing, Linklaters 
Brian has strategic responsibility for sourcing the firm’s legal services from a range of providers including LPO, paralegals, alumni, contract lawyers and law firms. Brian was the former COO for Linklaters’ Paris office and the COO for Linklaters’ global commercial division.

Chris Bull, Principal, Edge International and former Chief Operating Officer, Osborne Clarke 
Prior to joining Edge International, Chris was global business solutions head and COO - Europe and the Americas at Integreon, and also the former chief executive and COO at Osborne Clarke.

Chris Howe, Commercial Director, Addleshaw Goddard 
One of Chris’ key areas of responsibility is pricing and in addition to running a team that authorises pricing decisions, Chris is currently leading a joint project with Cranfield University to develop innovative approaches to pricing in professional services. Previously, Chris was the firm’s contentious and commercial divisional business director.

Darren Mitchell, Chief Operating Officer – Continental Europe, Hogan Lovells 
Darren recently joined Hogan Lovells as COO for Continental Europe. Prior to that he was director of strategic analysis where one of his main responsibilities was coordinating the firm's global pricing arrangements.

David Crookston, former Chief Operating Officer, DLA Piper 
David has more than 20 years' experience in professional and financial services and prior to his role as chief operating officer for Europe, Asia and the Middle East at DLA Piper, he was chief operating officer for JPMorgan's European equities division.

David Padwick, Partner, PricewaterhouseCoopers 
David is a specialist in business process reengineering and is the lead Partner leading on PwC’s own in-house Business Process Simplification project.

Fiona Radford Parker, COO, Global Corporate Practice, Clifford Chance 
Fiona has a wealth of experience managing talent in professional service firms having worked in a variety of roles at Atos Origin and KPMG. Most recently, Fiona was COO for Atos Consulting prior to joining Clifford Chance.

Ian Dinwiddie, Managing Director, Dinwiddie Consulting 
Prior to founding Dinwiddie Consulting, Ian was president of Hildebrandt Baker Robbins and finance & business services director for Allen & Overy. 

John Drake, Chief Operating Officer, London, Bird & Bird 
Prior to becoming COO at Bird & Bird London, John was a CEO in the telecoms and electronics systems industry for over 25 years before running his own management consultancy implementing various change management projects.

John Pickering, Group Chief Executive, Irwin Mitchell 
Irwin Mitchell aims to convert to an ABS when the SRA is able to issue licenses. It will enable it to raise capital either through floatation or external investment. In preparation for the conversion, Irwin Mitchell has restructured into a two-tier business, with the creation of a corporate vehicle. As chief executive, John has ultimate responsibility for the management of the group and sits on the main board of the holding company and the Executive Board of the LLP. 

Kevin Mortell, Global Chief Operating Officer, Norton Rose 
Kevin is responsible for the global operations side of the group including finance, IT, HR and facilities. Kevin has first rate experience of managing costs including implementing an unusual flexi-time scheme in 2009 to reduce staff working hours and pay as a means of avoiding redundancies during the recession.

Margaret Mannell, Director of Administration, Morrison & Foerster 
Margaret is responsible for the UK operations at Morrison & Foerster including finance, IT, HR, marketing, risk and facilities. Margaret previously worked for Taylor Wessing both as partnership director and director of administration and HR.

Martin Lewis, Chief Operating Officer, CB Richard Ellis 
Prior to joining CB Richard Ellis as COO (UK), Martin spent 13 years at Linklaters in a number of roles including director of strategy and business management, director of marketing and divisional chief operating officer.

Matthew Doyle, General Manager, Latham & Watkins 
Matthew is responsible for the UK operations of Latham & Watkins including HR, finance, marketing/BD, information services, technology resources and facilities/operations. Previously, Matthew was chief operating officer of McGrathNicol.

Norman Green, COO, Conservative Party & former COO, Herbert Smith 
As former chief operating officer of Herbert Smith, Norman was responsible for all the global non-legal functions of the firm. Norman also managed a number of key projects including expanding the international office network and outsourcing key administrative functions to a 3rd party supplier.

Pat Archbold, Head of Risk Practice Group, IntApp 
Pat manages IntApp's Risk Practice Group and focuses on helping law firms address issues including client confidentiality, information barriers, insider list management and regulatory compliance. 

Patrick Lynch, Chief Operating Officer, Kinstellar 
Patrick has held a variety of roles prior to joining Kinstellar, most recently as COO for Linklaters’ Emerging Europe, Middle East and North Africa offices. Kinstellar is a law firm, with a corporate style structure and lockstep partnership which is wholly owned by its shareholders, of which Patrick is one. 

Peter Griffith, Global Chief Operating Officer, Salans 
Prior to joining Salans as global COO, Peter was director of administration, London at Ropes & Gray and HR & operations director at Ashurst.

Philip Learmont, CEO New Street Solutions (NSS) 
NSS is a venture between Taylor Wessing and technology giant Swiss Post Solutions which has created a technology led legal service providing radically improved efficiency, reduced cost and enhanced work product. Philip is the architect of the solution and runs NSS as a division of Taylor Wessing.

Rachel Dobson, Operations Partner, Pannone 
Rachel is responsible for the operational delivery of internal services to the firm. She is the firm’s Compliance Officer for Legal Practice (COLP) and has responsibility for professional standards and ethics, compliance and quality standards, IT and facilities and she is Head of HR (including Training and Recruitment). 

Stephen Allen, Director – The Managed Legal Service, Berwin Leighton Paisner 
BLP Managed Legal Service is the seamless management of all or a discrete part of a client's legal needs, using onsite and offsite specialists as part of an intelligent multi-sourcing platform. Stephen is the co-architect responsible for the delivery of the Thames Water project and future MLS initiatives. 

Tim Salmon, Chief Operating Officer, McGrigors 
Tim is responsible for finance, HR, IT and facilities and is a member of McGrigors board. A former UK Chief Financial Officer for Arthur Andersen, Tim has since served in finance and operational roles for a number of organisations including a political party, an outsourcing business and two other law firms. 

Tony Williams, Principal, Jomati Consultants 
Prior to founding Jomati Consultants, Tony was the worldwide managing partner for Andersen Legal and Clifford Chance and has more than thirty years experience of working in the legal profession.