Nick Hayne at Quiss offers up some valuable cybersecurity tips for 2020

When Travelex decided to take its currency exchange services offline after discovering its systems had been compromised by an ‘REvil’ ransomware attack on 31 December, cybercrime again became headline news. More disturbing perhaps than the $6m (£4.6m) ransom, is the cybercriminals’ claim to have downloaded sensitive customer data, after accessing the Travelex network six months […]

Alex Williams at Tikit on the importance of being transparent with clients

There has been a lot of talk around trust lately, and for good reason. Consumers are, more than ever, wanting businesses to demonstrate they can be trusted throughout the entire client experience. For law firms, the change in the Solicitor Regulation Authority rules last year brought many opportunities to change the way they operate and […]

Brian Coventry at Symphony APS on getting the most out of your existing client data

Your firm probably has a large network of known contacts, clients and referrers. These relationships are what drive revenue, yet few firms have the visibility required to identify, protect and grow these relationships. What does data have to do with relationships? Working tirelessly in the background, your firm’s communication systems likely manage hundreds, thousands, even […]

Simon Elven at Tikit on the importance of transparency and trust to power SME law firms in 2020

What will it take to be a successful firm in 2020 and beyond? Trust will remain an essential component for firms that want to build longstanding and lucrative client relationships. What’s new is that, in 2020, technology will play a key role in building it. How so? Well, for example, the bedrock of trust in […]

Mandeep Kaur Virdee and Charlene Robinson at KaurMaxwell on how LexisNexis benefits a new SME law firm like theirs

KaurMaxwell started in early 2018 with the aim of getting the basics right, something many firms overlook, and providing a service with true value. To do that, founder and managing partner Mandeep Kaur Virdee says she wanted the firm to be as cost-effective as possible and to use technology to increase efficiency. “Basically, I want […]

Nick Hayne at Quiss on where cloud adoption sits on the future skyline for SME law firm operations

What better way to start the new year, and a new decade, than thinking about the future? Although there are many technologies that should, by 2020, be utterly ubiquitous among legal businesses, the cloud is one evergreen area of hesitancy for law firms. Or, maybe not. Nick Hayne, head of professional services at Quiss, notes […]

Nick Hayne at Quiss shares his top five software applications to help SME law firms to be more productive

Collaboration may have become a bit of a business buzzword in recent years, but the need to work more closely with colleagues and clients – often in different locations – has never been greater. Over 30 years of managed service experience has seen our technical teams specify, install, support and maintain just about every known […]

Kate Arnott at MHA breaks down some important topics to keep an eye on as 2020 rolls around

What does the future have in store for SME law firms? A changing marketplace driven by globalisation, technological innovation and automation, as well as a more flexible workforce that demands a better worklife balance, are all shifting law firms away from traditional business models. We’re also seeing niche practices entering the market, alongside changes in […]

Darren Gower at Eclipse says 2020 will be the year SME law firms truly embrace and leverage technology

2020 is the year your law firm finally embraces the power of technology – by introducing a case management system (CMS) into your practice. The UK legal industry is considered one of the world leaders in adopting digital solutions. Nevertheless, there are still hundreds of firms throughout the country that are operating in a more […]

Scott Brown at Accesspoint Media Services on the benefits of linking your PMS and website

When was the last time you stopped and thought seriously about your practice management system (PMS) and what it could do – or needs to do – to improve your firm’s ongoing business intel or efficiency? Let’s consider a key area of spend within the marketing budget – pay per click. The few firms adopting […]