Rouse gains efficiency and in-region support with BillBlast implementation from Aderant
Background: As a leader in intellectual property law operating eighteen offices across thirteen countries, Rouse aimed to centralize eBilling with a high-performance, low-maintenance platform, beginning with its team based in Asia.
While the firm’s existing solution improved their eBilling performance in recent years, the team experienced frequent, significant performance issues due to the distant location of the vendor’s server.
With data centers located in each serviced geographic region, Aderant’s BillBlast solution immediately appealed to Rouse as a multinational firm and sparked an interest in further exploring how Aderant could meet the firm’s eBilling needs.
The Choice
Along with the presence of an Asian-Pacific data center, BillBlast’s automation of the eBilling process through corporate spend management system integrations and the resulting increased compliance and faster payments drove Rouse’s decision to adopt Aderant’s solution.
Rouse moved quickly to implement BillBlast, and the Aderant team offered support throughout the process to achieve the firm’s primary goal of a smooth transition.
Business Impact
The rapid, seamless transition to the new eBilling solution allowed Rouse’s Asia team, in particular, to immediately experience the process benefits of BillBlast. Andrew Lye, Global Head of Applications at Rouse, said of the initiative,
“It was an extremely pleasing outcome to have a successful transition as an early adopter of BillBlast in Asia. The implementation was first-rate and went off without a hitch.”
With the completed implementation of BillBlast, Rouse is seeing improvements within eBilling performance positively impacting the firm’s operations. James Livings, Rouse’s Financial Applications Lead, remarked,
“Since we switched from one central eBilling platform to another, this did not accompany a significant change to our overall process. However, the overall resulting cost and efficiency gains have made a meaningful impact that is especially valuable given the current climate.”
To gain efficiency and cost-control within your firm’s eBilling process, reach out to the Aderant team to learn more about BillBlast.
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