Round-the-clock support keeps Mishcon de Reya soaring thanks to Modular Services
This case study was first published in the March 2025 issue of Briefing magazine.
Mishcon de Reya’s head of technology Chris Stanage and technology services manager Sam Wren discuss how Modular Services’ 24/7 tech support solution is working alongside the firm’s internal team to ensure seamless support around the clock and help the firm run smoothly
When it comes to technology, things can sometimes go wrong — whether that’s a small glitch in the system or a big problem accessing servers — and having a tech support team on stand-by to help out with any eventuality is always a relief.
For decades, Mishcon de Reya had its own support team to deal with any tech issues that arose during regular work hours. However, as the firm has grown significantly over the past 10 years, and with fee earners occasionally travelling for client meetings and working in different time zones, Mishcon de Reya realised that its existing support model — running from 8am to 7pm, five days a week — was no longer fit for purpose.
In 2018, it decided that a 24/7 tech support model was necessary. “We initially tried to build this internally, but the big challenge was finding the skilled people — we struggled to find the talent, and the few people that had the necessary expertise were expecting salaries above the market rate,” recalls head of technology Chris Stanage.
The firm realised that a partnership with a third-party supplier would be the more effective management choice, and began searching for the right partner — a plan that was quickly derailed by the Covid-19 pandemic, forcing the firm to postpone as it focused on other clear priorities.
Read the article in full here – https://mag.briefing.co.uk/2025/03/11/advertorial-mar25-modular-services/content.html
