Digital mailroom solves data entry issues for solicitors – Wollens Solicitors and EzeScan case study
Wollens Solicitors has grown into one of the largest law firms in the South West of the United Kingdom, with a growing total of 150+ employees spread across three offices. This growth has led the firm to seek a more efficient incoming post and document capture system.
The Challenge
A recent office transition to an agile working environment highlighted the need for a more efficient system, as employees were spending hours manually processing correspondence. Wollens sought a solution that would enable staff to effortlessly capture all incoming mail from their three office locations, automatically name, and upload incoming documents into their case management system, while eliminating as much manual indexing as possible.
The Solution
Wollens adopted a digital mailroom solution that enabled employees to scan incoming correspondence, which is processed at a central office location. EzeScan captures the case matter number and, using database lookups integrated with the case management system, distributes the mail to the appropriate recipient. Employees can then access and register their mail from any device, with EzeScan automatically naming and filing it under the correct case in the system.
The Results
The law firm has successfully identified areas within their operations that were inefficient, especially where employees were being consumed by paper. Additional benefits include future-proofing the delivery of mail items and minimizing manual data entry. All staff can view their mail for any given day and access it promptly. The solution also allows for easy routing of mail to another user when necessary.
Read the full case study here: https://www.ezescan.com.au/what-we-do/case-studies/wollens-solicitors
