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Some SME firms are building digital bunkers to protect themselves from cybercrime, while others are sitting it out, turning the lights off and hoping to avoid a hit
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Assuming firms have engaged staff in the strategic process, understand where resistance to change may emanate from, and are confident that their workforce is willing to pull together, it’s time to take a closer look at services, capabilities, the market and clients. In my column for LPM November 2016 I discussed the importance of considering culture when undertaking a strategic review.
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Polly Jeanneret, LPM’s HR guru, answers questions on digital dilemmas and impersonal partners.
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Polly Jeanneret
from a leading London-based firm, HR expert and employment lawyer
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You have KPIs, but are they the right ones? And how do you work out what ‘right’ is? In my experience the top two key performance indicators for most law firms are some measure of billing (typically fees billed) and some measure of time recording (usually chargeable time recorded). But are these the right KPIs? Maybe, but maybe not.
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Hello there, LPM readers – can you believe we’re nearly already through the first quarter of 2017? Businesses now have just over a year to get ready for the EU’s General Data Protection Regulation – so let’s press on with step four of the Information Commissioner’s Office’s 12 steps to the GDPR: individuals’ rights.
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The EU referendum result and subsequent focus on the entire Brexit situation has distracted us all from one very clear reality – the General Data Protection Regulation (GDPR) will soon to be upon us and affect us in numerous ways.
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What will be big in the next five years? Look out for augmented reality systems. Perter Carr discusses the history of technology.
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It’s no secret that many mergers don’t work. Even those that are viewed as successful often fail to turn the entire original dream into reality. So what goes wrong?
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Polly Jeanneret, LPM's HR guru, answers your questions on SJ Berwin, upskilling and video games.
By
Polly Jeanneret
from a leading London-based firm, HR expert and employment lawyer
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Tony Williams, principal at Jomati Consultants, says that firms tempted to try a verein arrangement need to weigh the pros and cons carefully before concluding they can comfortably have their cake and eat it.
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Stuart Dodds, director of global pricing and legal project management at Baker McKenzie, says the pricing skillset may feel like an unattainable unicorn, but it’s no myth that you’re set to profit if you catch one
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Test your procedures – be your own mystery shopper and find out what happens when you pose as a client who wants to be removed from all databases.
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What’s clear is that the role of traditional insurance broker is changing into that of a strategic partner.
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Over the past 18 months, I’ve noticed a significant change in the internal structure of law firms. As firms experience a change cycle for technology (such as updating IT systems or installing a new practice/case management system) they take the opportunity to break the self-imposed barriers created between branches, offices and departments.
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You must devise your strategy, assess the strategic importance and strength of the firm’s resources – and give it everything you’ve got.
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