Efficient case management with Proventeq’s AUTOCASE software
Are you facing challenges with supporting multiple service agents in managing your client’s cases? Proventeq understands these struggles and we have a solution for your business. The next level in case management AUTOCASE, is an automated next-case solution by Proventeq built on Salesforce.
With AUTOCASE, you can unlock productivity and efficiency for your service agents working on your client’s cases and improve your business’s overall customer satisfaction rate.
AUTOCASE enables service agents to:
- Create a list of cases to work on.
- Automatically move between cases based on the sort order/list view defined.
- Indicate if a service agent is already working on a case (avoiding duplication of work).
- See a real-time view of open cases.
Empower your service agents to work on cases more efficiently. Get in touch for a full demo.
Specialises in digital transformation, content migration and intelligent information management