FEATURED STORIES

Generative AI has moved past the experimental phase and is now a structural necessity for legal operations. However, as any Knowledge Management (KM) professional knows, an AI is only as capable as the data, workflows, and guardrails supporting it.

Recently, a federal judge in Mississippi made headlines by sanctioning both a lawyer and his client for AI hallucinations in a disability case, holding them jointly liable for opposing counsel’s fees.

Generic AI produces average results because it lacks the specific judgment hidden in your firm’s private deal history. The real value comes from using an intelligence layer to connect these tools to your own past work, turning years of negotiation data into actionable contract intelligence.

You’ve made the case. Leadership agrees a modern CRM is essential. Now comes the question every firm asks: How do we actually do this without the year-long implementation nightmare? 

A large U.S. law firm depended on a critical SaaS application hosted in a data center that relied on a third-party software vendor. When that fourth-party vendor was compromised in a ransomware attack that impacted hundreds of organizations, the firm’s data was encrypted and held for a separate ransom.